Statements for Sunlight Coach Training Certification Programs

Rules and Guidelines for an Effective and Collaborative Learning Experience

General Disability Policy

SunLight Academysupports individuals with disabilities and is committed to providing disabled individuals access reasonable accommodations.
SunLight Academy prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities.

Support and accommodation to learning disability:
Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible.

Please contact info@sunlight.academy before enrolling to determine if your needs can be met.

DEIJ Statement

The ICF Global Board of Directors approved the ICF Statement of Diversity, Inclusion, Belonging and Justice in July 2020. Staff and volunteer leaders from ICF’s six family organizations subsequently cosigned the statement. This statement of principles reflects a position we invite every ICF Member, Credential-holder and accredited provider to subscribe to.

ICF Members and Credential-holders live and work in more than 140 countries and territories. ICF is a vibrant global community committed to the shared vision of making coaching an integral part of a thriving society. ICF mission is to lead the global advancement of coaching. To do this, we must reflect on our blind spots and be aware of opportunities for improvement. We cannot ignore the challenges that many coaches and coaching clients face due to systemic problems in their communities.

As members of the ICF community, we ascribe to the core values of integrity, excellence, collaboration and respect. The foundation of these values is a shared commitment to diversity, inclusion, belonging and justice.

We will place diversity, inclusion, belonging and justice at the forefront of every decision we make within our Association. As we continue the journey toward our vision, we will recommit ourselves to valuing the unique talents, insights and experiences that every coach and client brings to the world.

Non-Discrimination Policy

It is the policy of SunLight Academythat defines the followings:

Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.

Participants who wish to report discrimination are encouraged to follow the grievance policy outlined next. SunLight Academy will promptly investigate all claims and reports of inappropriate conduct.

Grievance Policy

SunLight Academyseeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 10 days. The program manager will review the issue and talk to the student within 5 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
If a participant does not feel the issue is resolved, a written request for an appeal should be sent to info@sunlight.academy for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 10 days. All appeal decisions are final.

Participation Policy

Success in our programs requires a full commitment by all participants. By enrolling in our courses, participants agree to be fully present during all online group and individual lessons and participate to the best of their ability. This includes arriving on time, abiding by the Code of Conduct (see below), and engaging in course activities.

Attendance

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings.

If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor or Cristina Campofreddo, MCC Director of Education at Sunlight Academy immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 10 hours of the course or leave for a period of more than 30 consecutive days, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 4 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching federation’s requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and SunLight Academy.

Course Engagement

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the Code of Conduct for additional details (see below).

Code of Conduct

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

Arriving on time to all sessions
Attending all live sessions and mentor coaching sessions
Having your camera on for virtual live sessions
Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others
Engaging in discussions with integrity and honesty
Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors
Embracing diversity and inclusion while respecting the dignity and humanity of others

Partial Completion Policy

SunLight Academy will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact our Director of Education at info@sunlight.academy and include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from SunLight Academy indicating the number of training hours completed. Request of CCE has to occur within 365 from the date of completion of the course; all requests that arrive to SunLight Academy after this period are not considered valid.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment. We accept payment by bank transfer or through our payment page here. All payment will be in euros.

Refund Policy

We do know the value of commitment, that is why our Academy commits to partner with you until full completion of the program. SunLight Academy has a 30 days refund policy.

If after 30 days from the signature of the contract you find that our program is not aligned with your expectations, and you have shared your reasons with the SunLight Academy’s Director of Education and have tried in good faith to find together a common way ahead, then you can apply for a refund, as follows:

For cancellations from the ‘Level 1 – Pathway to the ACC Credential’ certificate, SunLight Academy will charge the amount of the coaching/training hours delivered + 400 € for admin fees.

For cancellations from the ‘Level 2 – Pathway to the PCC Credential’ and ‘Level 3 – The Art of Coaching Master Degree’ certificate, SunLight Academy will charge the amount of the coaching/training hours delivered + 550 € for admin fees.

A refund cannot be given to participants after 30 days from purchase, due to not attending or not participating to the course due to personal reasons. This means that no-shows at the scheduled classes, practice meetings or other events included in the training program will not qualify for a refund of fees. In this case SunLight Academy can consider to offer to the client a compensation for the remaining amount through other services offered by our Academy.
For reasons beyond the control of SunLight Academy, it may be necessary to change program content, speakers and/or time blocks. SunLight Academy is not liable for any changes and no refund to the enrolled participants can be given in these above mentioned cases.

Registration Modifications

Modifications to registration, including substitutions of participants or transfer of course dates, must be communicated in written form and completed at least seven days before the program date. Participants may contact SunLight Academy to modify their registration at info@sunlight.academy. Course changes will be allowed as long as there are spots available.

Transfer of Credit Policy

SunLight Academy accepts partial credit from other organizations or programs

If you have completed a Level 1 program at another organization, we will apply your completed credit hours to your Level 2 program. You must provide documentation of your Level 1 completion, including the organization, number of hours completed, completion certificate, and contact information for the organization or trainer. You may be asked for additional details or documentation on an as-needed basis. Please contact SunLight Academy at info@sunlight.academy for more information.

SunLight Academy general guidelines on Transfer of Credit:
If you have completed Level 1 (or ACSTH) training program with SunLight Academy and you want to enroll in our Level 2 training program, SunLight Academy is giving you this opportunity if you apply within 365 days after completion of your Level 1 full training certification obtained by SunLight Academy. You can book a chat with our Trainer to explore possibilities at this link.
If you have completed a Level 1 (or ACSTH) training program with other ICF-accredited organizations, if you have an ACSTH or a Level 1 or a CCE certification, or if you are an ACC Credential holder, and you want to enroll in our Level 2 training program, SunLight Academy is giving you this opportunity.

The pre-requisites to enroll to Level 2 SunLight Academy training program after completion of Level 1 training program from other organizations are the following:

you will submit an audio-recording (+ transcript) of one of your coaching sessions, which will be assessed by one of the SunLight Academy assessors with the purpose to evaluate your present level of coaching (see ICF Performance Evaluation guidelines at this link)
SunLight Trainers will confirm the possibility to continue and complete Level 2 training program to reach the PCC Level of coaching competence. You can therefore enroll in a 80 hrs course (70 hrs of training + 10 hrs of mentoring)
this will give you the possibility to validate the previous Level 1 (former ACSTH) training and continue your training with SunLight Academy to complete the Level 2 modules.

Illness Policy

In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor or Cristina Campofreddo, MCC Director of Education at Sunlight Academy immediately. You will be expected to complete the session materials, review the session recording, and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 10 hours of the course or take a leave longer than 30 days, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than 4 hours of mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and SunLight Academy.

Statement on Ethics, Integrity, Transparency

As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.

Additionally, SunLight Academy commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.

Criteria for Joining our Programs and our Community

We assess applicants for our coaching supervision training on a case-by-case basis as every coach brings different attributes that can’t be simplified into check-boxes of criteria.

International Currencies

To help facilitate participants from around the world enrolling, we accept Euro, Pound Sterling and Dollar.

However, due to the variable exchange rates, we can offer a fixed amount in Euro and we cannot offer a fixed amount in Pound Sterling or Dollars.
Payment in these two currencies will be equivalent to the value of the course in Euro at the time of enrolling.
Whilst this means we can’t offer a fixed fee in Pound Sterlings or Dollars on our website, it does mean you will know the precise cost to you in your local currency at the time of enrolling as we take on the exchange fee when converting to Euro.

Payment Plans

We offer two options to pay for our training programs – either in full or in installments.

Full Payment:
Secure the course with a 20% deposit and pay the remaining course fee in full before the training begins.

Pay in Installments
Alternatively, you can choose to pay a 20% deposit followed by equal monthly installments (or a monthly installment of a minimum of 300 euro).

Payment Methods
We accept the following forms of payment:
Card payments (Visa, Mastercard) at this link
Bank transfers – IBAN for international and standard banking (see bank details in the contract).

International Bursary

We recognise that many countries have a different economic levels and average incomes far below that of many western countries. We want to enable coaches from around the world to access quality training to become professional coaches. If you would like to be considered for a bursary, please write us at info@sunlight.academy

Rules to be entitled to receive a full Level 1 certification (former ACSTH)

60 hrs in synchronous attended with an average rate of attendance of a min of 6 hrs per month (individual + group meetings) completed within a maximum of 12 months from the contract signature (not negotiable)
12 hrs of self study hrs completed within 12 months from the contract signature date and to be agreed with your Trainer
before completion of the first 10 hours of training, the student plan with the trainer the whole timeline and attendance of the lessons to be completed and submit it as signed
lessons booked by the student and unattended are counted as attended and paid
absence from lessons for more than 4 weeks in a row are not allowed (this needs to be agreed with trainer for solid reasons)
the student submits all the works required for the certification in due time (when indicated by the trainer in relation to the progress of the student)
the student submits to the trainer a minimum of 5 coaching sessions (audio + transcription + self assessment)
2 sessions of the 5 mentioned above need to perform at the ACC Level to receive the Level 2 certification
if ACC level is not performed by the student or if a partial attendance to the course is produced, the participant will receive a partial completion certificate for the hours attended and in relation to the coaching level demonstrated in the recordings; this certificate can be used to apply for an ICF credential through the portfolio path or for credentialing renewal purposes.
all payments in order as agreed in the contract and completed before the attendance of the last training hours and before the issuing of the final certificate
within the first 90 days from contract signature the participant is required to fulfill all the followings:

cover at least a minimum of 15 hours in synchronous
submit the coaching definitions work
submit the draft of the book presentation
submit the first assessment of a coaching session
submit the first recording of a coaching session + transcription + self assessment

If this does not occur, the Academy is entitled to issue to the participant a partial completion certificate for the attended hours. This certificate can be used to apply for an ICF credential through the portfolio path or for credentialing renewal purposes.

Rules to be entitled to receive a full Level 2 certification (former ACTP)

104 hrs in synchronous attended with an average rate of attendance of a min of 8 hrs per month (individual + group meetings) completed within a maximum of 18 months from the contract signature (not negotiable)
26 hrs of self study hrs completed within 12 months from the contract signature date and to be agreed with your Trainer
before completion of the first 10 hours of training, the student plan with the trainer the whole timeline and attendance of the lessons to be completed and submit it as signed
lessons booked by the student and unattended are counted as attended and paid
absence from lessons for more than 4 weeks in a row are not allowed (this needs to be agreed with trainer for solid reasons)
the student submits all the works required for the certification in due time (when indicated by the trainer in relation to the progress of the student)
the student submits to the trainer a minimum of 6 coaching sessions (audio + transcription + self assessment)
2 sessions of the 6 mentioned above need to perform at the PCC Level to receive the Level 2 certification
if PCC level is not performed by the student or if a partial attendance to the course is produced, the participant will receive a partial completion certificate for the hours attended and in relation to the coaching level demonstrated in the recordings; this certificate can be used to apply for an ICF credential through the portfolio path or for credentialing renewal purposes.
all payments in order as agreed in the contract and completed before the attendance of the last training hours and before the issuing of the final certificate
within the first 90 days from contract signature the participant is required to fulfill all the followings

cover at least a minimum of 25 hours in synchronous
submit the coaching definitions work
submit the draft of the book presentation
submit the first assessment of a coaching session
submit the first recording of a coaching session + transcription + self assessment

Rules to be entitled to receive a full Level 3 certification

80 hrs in synchronous attended with an average rate of attendance of a min of 8 hrs per month (individual + group meetings) completed within a maximum of 14 months from the contract signature (not negotiable)
16 hrs of self study hrs completed within 12 months from the contract signature date and to be agreed withg your Trainer
before completion of the first 10 hours of training, the student plan with the trainer the whole timeline and attendance of the lessons to be completed and submit it as signed
lessons booked by the student and unattended are counted as attended and paid
absence from lessons for more than 4 weeks in a row are not allowed (this needs to be agreed with trainer for solid reasons)
the student submits all the works required for the certification in due time (when indicated by the trainer in relation to the progress of the student)
the student submits to the trainer a minimum of 5 coaching sessions (audio + transcription + self assessment)
if all the requirements of the program are not met by the student or if a partial attendance to the course is produced, the participant will receive a partial completion certificate for the hours attended and in relation to the coaching level demonstrated in the recordings; this certificate can be used to apply for an ICF credential through the portfolio path or for credentialing renewal purposes.
all payments in order as agreed in the contract and completed before the attendance of the last training hours and before the issuing of the final certificate
within the first 90 days from contract signature the participant is required to fulfill all the followings

cover at least a minimum of 25 hours in synchronous
submit the coaching definitions work
submit the draft of the book presentation
submit the first assessment of a coaching session
submit the first recording of a coaching session + transcription + self assessment