General Conditions

Guiding Principles for a Successful Partnership

With the purpose to choose your investment with clarity, please read below our terms and conditions that shall apply to all our services and quotations in relation to the client. These terms and conditions are intended to be accepted by the clients who subscribe to our services.

1. Conditions for the sale of Sun Light Academy courses

Online Course: course delivered entirely online through online platforms.
Certificate: proof that you have passed the final exam and/or that you have completed the prescribed number of hours in the program, issued by SunLight Academy, on paper or in electronic format.
Exam: a test of knowledge and demonstration of mastering the competencies related to the program, that leads to the recognition of a level of knowledge and mastery as outlined by SunLight Academy and by the ICF International Coaching Federation. The exam may be taken as a paper based test, a presentation or dissertation or online.
Contract/Agreement: the business proposal with the conditions for the sale of courses.

Registration and participation to SunLight Academy programs is limited to individuals who are 18 years of age or older.

2. Course enrollment confirmation

SunLight Academy reserves the right to check that the training contract, including the consent to use personal data, has been filled in correctly and signed by the Client and that the Client has fully completed the onboarding process as defined at this link.

Course enrollment should not be considered confirmed until the signed contract has been received by SunLight Academy from the Client and until payment has been received by SunLight Academy by the Client, in line with the method and timing outlined in the agreement.

3. Exam and Certificate

When an exam is required to complete one of our courses, the exam dates will be scheduled by SunLight Academy and communicated to the Students during the course. In any case, the Certificates will only be issued to the Students after all the requirements for the certification are met and after the payment for the whole course has been completed.

4. Cancellation and refund

We do know the value of commitment, that is why our Academy commits to partner with you until full completion of the program. SunLight Academy has a 30 days refund policy.

If after 30 days from the signature of the contract you find that our program is not aligned with your expectations, and you have shared your reasons with the SunLight Academy’s Director of Education and have tried in good faith to find together a common way ahead, then you can apply for a refund, as follows:

For cancellations from the ‘Level 1 – Pathway to the ACC Credential’ certificate, SunLight Academy will charge the amount of the coaching/training hours delivered + 400 € for admin fees.

For cancellations from the ‘Level 2 – Pathway to the PCC Credential’ and ‘Level 3 – The Art of Coaching Master Degree’ certificate, SunLight Academy will charge the amount of the coaching/training hours delivered + 550 € for admin fees.

A refund cannot be given to participants after 30 days from purchase, due to not attending or not participating to the course due to personal reasons. This means that no-shows at the scheduled classes, practice meetings or other events included in the training program will not qualify for a refund of fees. In this case SunLight Academy can consider to offer to the client a compensation for the remaining amount through other services offered by our Academy.

For reasons beyond the control of SunLight Academy, it may be necessary to change program content, speakers and/or time blocks. SunLight Academy is not liable for any changes and no refund to the enrolled participants can be given in these above mentioned cases.

5. Postponement or cancellation of scheduled courses

SunLight Academy reserves the right to cancel or modify the course dates, by informing the Participants of this within 5 working days from the beginning of the course. The course may be postponed on two consecutive occasions. On the third postponement, the Client may ask for the transfer of the paid sum for the course to other initiatives/courses. Any other form of compensation for the Client from SunLight Academy is excluded.

6. Partial Completion Policy

SunLight Academy and its Educators guarantee the management of the training process, but DOES NOT guarantee the individual results nor is the Educator/Trainer responsible for the achievement of the results deriving from the coaching process, due to the subjective type of relationship.

The Coach In Training is fully aware that SunLight Academy’s programs do not constitute therapy and do not replace it if it is needed. The programs do not prevent, cure or treat any type of mental disorder or pathology. The Student understands and agrees that they are fully responsible for their physical, mental and emotional well-being during each coaching and training meeting, including any consequences deriving from their choices and decisions.

The Coach In Training undertakes to participate in the entire training program as agreed and signed in the training contract, and as it is necessary to learn the ICF coaching skills, the ethics and principles of coaching for achieving the ICF level of competence chosen by the student.

The Coach In Training is fully aware that they have

— for Level 1 Certification: up to a maximum of 12 months (from the date of the first training meeting) to complete the 60 hours of training towards certification.
The Coach In Training is responsible for achieving the ACC ICF level of coaching competence within the period mentioned above, which will give the right to receive the Level 1 (former ACSTH) certification.
In the event that the Coach In Training does not reach the ACC ICF level within a maximum of 12 months from the beginning of the training, the Coach In Training is aware that SunLight Academy is authorized by ICF to issue a CCE certification for hours attended by the student.

— for Level 2 Certification: up to a maximum of 18 months (from the date of the first training meeting) to complete the 130 hours of training towards certification.
The Coach In Training is responsible for achieving the PCC ICF level of coaching competence within the period mentioned above, which will give the right to receive the Level 2 (former ACTP) certification.
In the event that the Coach In Training does not reach the PCC ICF level within a maximum of 18 months from the beginning of the training, the Coach In Training is aware that SunLight Academy is authorized by ICF to issue a CCE or a Level 1 (former ACSTH) certification.

— for Level 3 Certification: up to a maximum of 14 months (from the date of the first training meeting) to complete the 80 hours of training towards certification.
The Coach In Training is responsible of completing all the required activities in the program within the period mentioned above, which will give the right to receive the Level 3 certification.
In the event that the Coach In Training does not fulfill all thee requirements within a maximum of 14 months from the beginning of the training, the Coach In Training is aware that SunLight Academy is authorized by ICF to issue a CCE for the hours attended by the student.

7. Privacy and use of personal data

The information communicated by the Participants to SunLight Academy will be used exclusively to meet the objectives required by the courses and will be used in line with the security and confidentiality measures required by the law relating to the use of personal data.
See our Privacy Policy at this link.

8. Prerequisites to participate in our courses

In order to enroll in our courses, we ask our participants to share their CV with our Trainers, their motivations to become a coach and their interest and passion to work and partner with others.

The Clients declare to have fully understood which are the specific pre-requisites needed to enroll and participate in the SunLight Academy courses and/or to take the final exams. Furthermore, the Client declares to having met all the required prerequisites specified for each different program offered by SunLight Academy.

9. Royalties

The courses and related materials are the exclusive property of SunLight Academy. It is therefore forbidden to make any kind of copy or reproduce the material or distribute to third parties any of the content of the courses, even partially, without prior written authorization from SunLight Academy.

By registering to the SunLight Academy programs, you acknowledge and agree that all content and materials made available by SunLight Academy during the training and at all SunLight Academy or in SunLight Academy literary or digital works are protected by copyrights, trademarks, service marks, trade secrets, or other proprietary rights and laws.

Except as expressly authorized by SunLight Academy, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works from such materials or content. Reproduction, copying, creation of derivative works, or redistribution for commercial purposes of any materials or design elements of SunLight Academy’s intellectual property is strictly prohibited without the express written permission of SunLight Academy. Permission is granted only in written form in SunLight Academy’s sole discretion.

10. Failure to perform & complaints

SunLight Acdemy shall not be liable for any failure to perform or any delay in performing its obligations if the failure or delay is due directly or indirectly to any cause beyond the reasonable control of the organization, its employees, agents or representatives which shall include, but is not limited to, the following Acts of God: fire, flood, explosion, accident, civil disturbance or emergency or periods of armed conflict.

For any complaint or any other communication related to the course, please contact your Trainer or info@sunlight.academy.

11. Disputes

The Client agrees that in the case of any dispute, they will cooperate in good faith to try and resolve the matter internally, referring it to the respective Trainer or contact person in SunLight Academy, before taking legal action. The delivery of the courses and the Proposals are governed by the law of the country in which the contract has been signed.